Return Policy
At Cravinc, your satisfaction is our top priority. We stand behind the quality of our products and want you to enjoy every item you purchase. Here's everything you need to know about our updated return policy:
30-Day Return Period
You have 30 days from the date of delivery to initiate a return for any item purchased from Cravinc.
Return Conditions
- Items must be in new and unused condition with no visible wear, damages, odors, scratches, stains, or modifications.
- Products requiring assembly must be returned unassembled.
- Returns must include all original packaging, product inserts, components, and accessories.
- Sale items may be final sale; please check product details for specific return conditions.
- Gift cards and special order items are final sale.
- Route protection, added shipping fees, and upgraded delivery fees are non-refundable.
- Cravinc reserves the right to refuse returns or charge restocking fees for items not meeting return conditions.
Inspection and Refunds
All returned merchandise is inspected within 72 hours of arrival at our warehouse. Once approved, refunds will be processed within 5 business days. Please allow up to 10 business days for the refund to reflect on your credit statement, depending on your card issuer’s policy.
Exchanges
Currently, we do not offer direct exchanges. To exchange an item, please place a new order and initiate a return for the item you wish to exchange.
Return Shipping & Fees
Customers are responsible for return shipping costs. Return shipping fees will be deducted from the refund amount. Cravinc will provide return shipping labels and instructions upon request.
Incorrect or Damaged Items
Please report any issues with your product within 48 hours of delivery. Damaged items must be reported with photos of the damage and packaging within the specified timeframe.
Color & Variation Note
Due to monitor variations, colors may differ slightly from what is displayed on screens. Natural materials may have variations in color, texture, and grain, which are not considered defects.
Measurement Note
Please ensure proper measurements before ordering. Product dimensions are provided on each product page. Orders canceled or refused due to sizing issues may incur restocking fees.
Initiating a Return
To start a return, please fill out the Return Form on our website. Customers must receive Return Authorization and follow the provided instructions for the return to be accepted.
Processing Timelines
Once we receive your return package, our team will inspect the items within 72 hours. Refunds will be processed within 5 business days of approval. Please allow up to 10 business days for the refund to reflect on your credit statement, depending on your card issuer’s policy.
Return Address:
Cravinc
816 W College St, Marshall, MO 65340, États-Unis
support@cravinc.com